Privacy Policy

1. Introduction

This Privacy Policy ("Policy") explains how oyes88 ("oyes88", "we", "us", "our") collects, uses, stores, and shares personal data when you access or use the oyes88 platform at oyes88.net ("Platform"), including all casino, live dealer, sportsbook, and account management services.

oyes88 is committed to handling your personal data with transparency, security, and respect. By registering an account or using the oyes88 Platform, you confirm that you have read and understood this Policy. If you do not agree to the practices described in this Policy, you must not use the oyes88 Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

oyes88 is the data controller responsible for personal data collected through the Platform. As data controller, oyes88 determines the purposes and means by which your personal data is processed. For all data protection enquiries, you may contact our support team at the details provided in Section 14 of this Policy.

3. Data We Collect

oyes88 collects the following categories of personal data in the course of operating the Platform:

3.1 Registration Data. When you create an oyes88 account, we collect your full name, date of birth, email address, username, and account password (stored in hashed form). Age verification requires confirmation that you are 21 or older.

3.2 Identity Verification Data. To comply with our regulatory obligations, oyes88 may request copies of government-issued identification documents (such as a national identity card or passport), proof of address, and, in certain circumstances, source of funds documentation. This data is collected and processed solely for verification and compliance purposes.

3.3 Financial Data. oyes88 collects transaction records including deposit amounts, withdrawal amounts, payment method identifiers (e.g., masked bank account references or e-wallet IDs), and transaction timestamps. Full payment credentials are processed by our regulated payment partners — oyes88 does not store full card numbers or full banking credentials on its own systems.

3.4 Gaming Activity Data. We maintain records of your game play history, wager amounts, bet outcomes, session durations, and bonus usage. This data is used to operate your account, calculate balances, resolve disputes, and support our responsible gaming programme.

3.5 Technical Data. When you access the oyes88 Platform, we automatically collect your IP address, device type, browser type and version, operating system, and session timestamps. This data is used for security monitoring, fraud prevention, and platform performance analysis.

3.6 Communications Data. Where you contact oyes88 customer support — via live chat or email — we retain records of those communications for quality assurance, dispute resolution, and training purposes.

4. How We Use Your Data

oyes88 uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and administering your oyes88 player account;
• Service delivery: Providing access to casino games, live dealer tables, sportsbook markets, and all other Platform features;
• Identity verification and age verification: Confirming your identity and confirming that you meet the 21+ age requirement;
• Payment processing: Processing deposits, withdrawals, and bonus payments;
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, and unauthorised access;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and making responsible gaming tools available to players;
• Legal and regulatory compliance: Meeting our obligations under applicable gaming authority requirements and anti-money laundering regulations;
• Customer support: Responding to your enquiries and resolving disputes;
• Platform improvement: Analysing aggregated usage data to improve Platform performance and user experience.

5. Legal Basis for Processing

oyes88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., operating your oyes88 account and delivering the Platform services);
• Legal obligation: Processing required to comply with applicable gaming regulations, anti-money laundering obligations, and age verification requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your data protection rights;
• Consent: Where we rely on consent for specific processing activities, such as certain marketing communications, we will obtain your explicit consent and provide you with the right to withdraw that consent at any time.

6. Sharing Your Data

oyes88 does not sell your personal data to third parties. We share personal data only in the following limited circumstances:

6.1 Payment Processors. oyes88 shares necessary transaction data with regulated payment service providers (including Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank integrations) solely for the purpose of processing your deposit and withdrawal requests.

6.2 Identity Verification Providers. Where required, oyes88 shares identification data with regulated KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers for the purpose of verifying your identity in compliance with our regulatory obligations.

6.3 Game Providers. To deliver casino and live dealer services, oyes88 shares necessary session and account data with our licensed game software providers. These providers are contractually bound to handle your data in accordance with applicable data protection standards.

6.4 Legal Requirements. oyes88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or to protect the rights, property, or safety of oyes88, our players, or the public.

6.5 Business Transfers. In the event of a merger, acquisition, or transfer of business assets, oyes88 may transfer your personal data to the acquiring entity, subject to the same protections as described in this Policy.

7. Data Retention

oyes88 retains personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements;
• Identity verification documents are retained for the duration required by the applicable regulatory framework;
• Support communications are retained for up to two (2) years from the date of the communication;
• Technical log data is retained for up to twelve (12) months for security and fraud investigation purposes.

Following the applicable retention period, personal data is securely deleted or anonymised.

8. Security

oyes88 implements technical and organisational security measures appropriate to the nature of the personal data we hold. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the oyes88 Platform;
• Encryption of sensitive data (including identity verification documents and financial records) at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Automated login anomaly detection and account lockout mechanisms;
• Regular security audits and penetration testing of Platform infrastructure.

While oyes88 takes all reasonable precautions to protect your personal data, no online system can guarantee absolute security. You are responsible for maintaining the confidentiality of your oyes88 account credentials and for enabling two-factor authentication as an additional protective measure.

9. Cookies

9.1 What We Use. The oyes88 Platform uses cookies and similar tracking technologies for the following purposes:

• Essential cookies: Required for Platform functionality, including maintaining your authenticated session, remembering your preferences, and ensuring Platform security;
• Analytical cookies: Used to understand how players interact with the Platform, measure page performance, and identify areas for improvement. This data is processed in aggregate form and does not identify individual players.

9.2 What We Do Not Use. oyes88 does not deploy third-party advertising or behavioural tracking cookies. We do not share cookie data with external advertising networks.

9.3 Managing Cookies. You may control cookie settings through your browser preferences. Disabling essential cookies may impair Platform functionality, including your ability to maintain a logged-in session.

10. Your Rights

Subject to applicable law and our legal obligations, oyes88 players have the following rights in relation to their personal data:

• Right of access: You may request a copy of the personal data oyes88 holds about you;
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected;
• Right to erasure: You may request deletion of your personal data, subject to our regulatory record-keeping obligations;
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances;
• Right to data portability: Where processing is based on consent or contract, you may request that we provide your data in a commonly used, machine-readable format;
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact our support team using the details in Section 14. oyes88 will respond to valid requests within thirty (30) days of receipt. We may require verification of your identity before processing your request.

11. Children and Minors

The oyes88 Platform is strictly for individuals aged 21 and above. oyes88 does not knowingly collect personal data from persons under the age of 21. If oyes88 becomes aware that personal data has been collected from a person under the required age, such data will be deleted immediately and the associated account will be suspended. If you believe that a minor has created an account on the oyes88 Platform, please contact us immediately.

12. Third-Party Links

The oyes88 Platform does not contain links to external third-party websites for advertising or affiliate purposes. Where links to third-party services exist for functional reasons (such as payment processor portals), oyes88 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access in connection with your oyes88 account.

13. Amendments to This Policy

oyes88 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players by posting the updated Policy on the Platform and updating the "Last updated" date at the top of this page. Your continued use of the oyes88 Platform following publication of an updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically to stay informed of how oyes88 handles your personal data.

14. Contact

For all privacy-related enquiries, data access requests, or complaints, please contact the oyes88 data team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: 24/7 via the oyes88 Platform

oyes88 aims to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within thirty (30) days of receipt of a valid request.